We offer a Money Back Guarantee on almost every product we offer. Please call customer service at 919-401-5573 within 3 days of your receipt of the item to obtain an RMA number (Return Merchandise Authorization). The returned item must be shipped out by you within 7 days of your receipt of the item.
To qualify for a return, the item must be in an unused condition with all tags, documentation and manuals included in the return package.
Shipping Costs - Customer assumes all costs in shipping to us, and we assume the cost in shipping back to the customer. All replacement/repaired products are shipped FedEx Ground or USPS unless a rush is requested. The cost of such a shipping upgrade is to be paid by the customer prior to shipment.
Return merchandise with RMA number to:
Loblolly Stores
(print RMA number Here)
12 Jua Valley Road
Durham, NC 27707
NOTE: Refunds sent with no RMA number, or mailed to the call center will be returned to sender.
